Visiting during COVID-19

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Visiting during COVID-19

Last updated: October 21, 2021


We look forward to seeing you at The Gardens! If you plan to visit The Gardens, we require proof of vaccination or a rapid test, which we will provide onsite. 

If you have any questions regarding visitation, please contact us at

COVID-19 Caregiver Support Group 

The COVID-19 Caregiver Support Group program will address grief, uncertainty, fear and other challenges being faced by caregivers as a result of the COVID-19. It will be open to any family members who has a loved one on an outbreak floor.  If you would like to join, please email Rami Shami at

Essential Caregivers visits

There is no limit to the number of essential caregivers a resident can have.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers must be at least 18 years of age.

How to designate a caregiver

We ask that you complete this Essential Caregiver Request form and submit it to Kensington with your caregiver designation. For questions about designating an essential caregiver, please contact us at


Effective October 15th, The Minister’s directive has added that homes must begin random rapid testing for vaccinated staff and caregivers. 

“In order to aid in the detection of breakthrough COVID-19 cases in individuals who are Fully Immunized Against COVID-19, the Licensee shall ensure that individuals described in section 1 who are Fully Immunized Against COVID-19 are randomly tested for COVID-19 through Antigen Tests, at an interval set out at the discretion of the Licensee with guidance provided in the COVID-19 Guidance Document.”

 Essential caregivers and staff will be asked to participate in testing. We will be offering individuals the opportunity to self-test with support from our staff. Our clinic will be on the first floor of the South building. Our clinic hours are: Monday to Friday 7 a.m. -5 p.m., and Saturday/Sunday 9 a.m.-4 p.m. We are hopeful that this will be an added layer of protection for our community and having the ability to self-swab will enable a more pleasant experience. Caregivers will be notified upon check-in if they are required to be tested.

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.

Resources to stay safe

We encourage you to read the resources below in advance of your visit.