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Visiting during COVID-19

Last updated: March 10, 2021

The provincial government's framework, COVID-19 Response Framework: Keeping Ontario Safe and Open, categorizes public health regions into five levels: 

  1. Green - Prevent
  2. Yellow - Protect
  3. Orange - Restrict
  4. Red - Control 
  5. Grey - Lockdown being a measure of last and urgent resort

The Gardens is in a public health unit that is in a Grey-Lockdown region. The province has updated its visitor policy to address areas with higher community spread of COVID-19.

A maximum of one caregiver per resident may visit at a time, and everyone entering the building must be tested for COVID-19. As of March 10, 2021, The Gardens is on suspected outbreak.

Virtual visits

To keep you connected with your loved one, we are continuing with our virtual visitation program. If you would like to book one, please email Daisy Wong at dwong@kensingtonhealth.org.

COVID-19 Caregiver Support Group 

The COVID-19 Caregiver Support Group program will address grief, uncertainty, fear and other challenges being faced by caregivers as a result of the COVID-19. It will be open to any family members who has a loved one on an outbreak floor.  If you would like to join, please email Rami Shami at rshami@KensingtonHealth.org.

Essential Caregivers visits

One designated essential caregiver per resident is allowed to enter The Gardens at a time.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers must be at least 18 years of age.

How to designate a caregiver

We ask that you complete this Essential Caregiver Request form and submit it to Kensington with your caregiver designation. For questions about designating an essential caregiver, please contact Victoria Vadori, Coordinator of Volunteer Services, at vvadori@kensingtonhealth.org.


All essential caregivers and staff at The Gardens will undergo rapid and PCR testing as directed by the Ministry of Long-Term Care. There are different testing frequencies depending on if you have been vaccinated or not. Here are the testing requirements for each group: 

Testing for vaccinated essential caregivers

  • If you only visit The Gardens once or twice in a seven-day period, you will need to do a rapid test on the day of entry. Rapid tests are valid for two days. 
  • If you plan on visiting one or two times in a span of a week and are visiting on Thursday or Saturday morning, you may do a  PCR test in lieu of a rapid test.
  • If the home is in outbreak, you will be required to have a PCR test weekly, unless otherwise directed by Toronto Public Health.
  • If you visit The Gardens three or more times in a seven-day period, you must have a one rapid test and one PCR test. If the home is in outbreak, your testing would remain the same, unless otherwise directed by Toronto Public Health. 

Testing for unvaccinated essential caregivers

  • All unvaccinated essential caregivers will be required to receive a rapid test at the beginning of each visit (in addition to a PCR test if they visit more than three times a week).

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.

Resources to stay safe

We encourage you to read the resources below in advance of your visit.