Visiting during COVID-19

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Visiting during COVID-19

We look forward to seeing you at The Gardens! If you plan to visit, please note that certain pre-entry requirements may be in place, depending on current Toronto Public Health recommendations (proof of vaccination, rapid antigen testing, wearing PPE, etc.).

Pandemic Visitor Policy

Visitors play an important role in our residents' care and emotional well-being. We follow the Ministry of Long-Term Care’s guidance and requirements on visitation at our long-term care home

Essential caregivers may visit even if the home is experiencing an outbreak. An essential caregiver is an individual who is designated by the resident, or their substitute decision maker, and is visiting to provide direct care to the resident (e.g. feeding, mobility support, cognitive stimulation, communication help, and/or assistance in decision-making).

Essential caregivers must be registered with the long-term care home and adhere to the following requirements (when applicable):

  • Pass screening and testing requirements
  • Receive training on COVID-19, IPAC, and personal protective equipment (PPE)
  • Be provided with and wear a mask (indoors) and PPE as required, depending on whether the resident is self-isolating (e.g. eye protection, if a resident is on contact and droplet precautions)

All general visitors, including children under five years of age, may visit. Up to four general visitors and/or essential caregivers can visit residents at a time (indoors), unless the Ministry of Long-Term Care or Toronto Public Health directs the limit to be lower or pauses general visits during an outbreak.

General visitors must adhere to entrance screening, testing requirements and wear a mask and PPE as provided (when applicable).

There are no limitations on the length or frequency of visits. There is no requirement to schedule a visit. For visits after 9:00 p.m., we ask that you inform the evening shift Nurse Manager before arriving, for security purposes.

For further details, please see our Pandemic Visitor Policy.

For more information contact: Grace Sabbah, Infection Prevention and Control Program Lead

More About Essential Caregivers

To designate an essential caregiver, we ask that you complete this Essential Caregiver Request form and submit it to Kensington. 

For questions about designating an essential caregiver, please contact us at

Please note:

  • There is a limit of 4 essential caregivers per resident.
  • Essential caregivers must be at least 16 years of age. 
  • Essential caregivers will be allowed to visit only one resident at a time if a unit is on Outbreak.

COVID-19 Caregiver Support Group 

The COVID-19 Caregiver Support Group program will address grief, uncertainty, fear and other challenges being faced by caregivers as a result of COVID-19. It will be open to any family member who has a loved one on an Outbreak floor.  If you would like to join, please email Rami Shami at

Visit Resources

We encourage you to read the resources below in advance of your visit.

Page last updated: July 14, 2022