Visiting during COVID-19

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Visiting during COVID-19

We look forward to seeing you at The Gardens! If you plan to visit, please note that certain pre-entry requirements may be in place, depending on current Toronto Public Health recommendations. 

Pandemic Visitor Policy

As of June 30, 2023, The Ministry of Long-Term Care (MLTC) is now taking the next step in the phased approach to embedding COVID-19 response measures including changes to masking and isolation requirements. 

LTC homes should anticipate that some pandemic response measures may be reinstated if the province enters a high-risk period of respiratory virus transmission, such as during the fall respiratory virus season.

For caregivers and visitors: 

  • Masks are recommended, but not required, in all areas of the home. 
  • Caregivers and visitors may now join in for dining and sharing a meal or beverage in communal areas. 

In an outbreak situation, or if a resident is on Additional Precautions, all individuals are required to comply with masking and other personal protective equipment requirements as directed by the outbreak management team and the local public health unit.

Gardens visitors will no longer be asked to check-in at a screening desk and get tested on-site. Instead, they will be asked to self-assess before entering, using this list of questions.

If you pass your self-assessment, please sign in at the reception desk before continuing your visit. 

For more information on COVID-19, please visit: Protection from COVID‑19 and other respiratory illnesses         

There are no limitations on the length or frequency of visits. There is no requirement to schedule a visit. For visits after 9:00 p.m., we ask that you inform the evening shift Nurse Manager before arriving, for security purposes.

For more information contact:  Bernadett Bondar, Infection Prevention and Control Program Lead 

More About Essential Caregivers

To designate an essential caregiver, we ask that you complete this Essential Caregiver Request form and submit it to Kensington.

For questions about designating an essential caregiver, please contact us at 

Please note: 

  • There is a limit of 4 essential caregivers per resident. 

  • Essential caregivers must be at least 16 years of age.  

  • Essential caregivers will be allowed to visit only one resident at a time if a unit is on Outbreak. 


We encourage you to read the resources below in advance of your visit.

Page last updated: July 12, 2023