Visiting during COVID-19

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Visiting during COVID-19

Last updated: May 4, 2022


We look forward to seeing you at The Gardens! If you plan to visit The Gardens, we require proof of vaccination or a rapid test, which we will provide onsite. 

If you have any questions regarding visitation, please contact us at

COVID-19 Caregiver Support Group 

The COVID-19 Caregiver Support Group program will address grief, uncertainty, fear and other challenges being faced by caregivers as a result of the COVID-19. It will be open to any family members who has a loved one on an outbreak floor.  If you would like to join, please email Rami Shami at

Essential Caregivers visits

There is a limit of 4 essential caregivers per resident.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers must be at least 16 years of age. Essential Caregivers will be allowed to visit a resident one at a time on an Outbreak unit.

How to designate a caregiver

We ask that you complete this Essential Caregiver Request form and submit it to Kensington with your caregiver designation. For questions about designating an essential caregiver, please contact us at


Effective in April 2022. Rapid testing will be required for all staff, caregivers, contractors, students, visitors and volunteers. If you are fully vaccinated (2 doses + booster) you will be required to get tested every 48 hours. If you are not fully vaccinated, you will be required to get tested before every visit.

We will be offering individuals the opportunity to self-test with support from our staff. Our clinic will be on the main floor of the South and North buildings. Our clinic hours are Monday to Sunday, 6 a.m. to 6 p.m. We are hopeful that this will be an added layer of protection for our community and having the ability to self-swab will enable a more pleasant experience. Caregivers will be notified upon check-in if they are required to be tested.

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.

Resources to stay safe

We encourage you to read the resources below in advance of your visit.