Application process

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Application process

Start with the Home and Community Care Support Services

If you are interested in applying to long-term care in Toronto, you must do so through the Home and Community Care Support Services, previously known as Toronto Central Local Health Integration Networks (TC-LHIN). The HCCSS is a government agency that works with people of all ages to ensure they can make informed choices about their care.

Learn more about how to start your long-term care application.

Process for applying to long-term care

1. A person who wishes to be admitted to long-term care (or a representative on their behalf) contacts the Home and Community Care Support Services (HCCSS).

2. If the HCCSS deems the person eligible, the applicant or representative is asked to identify their five homes of choice.

3. During the selection process, the applicant or representative is encouraged to tour the homes of choice. 

4. When a room becomes available in one of the five homes, the HCCSS will issue an offer to the applicant or representative.

5. If the applicant or representative accepts the offer, the HCCSS will begin to coordinate the details of admission with the applicant and the home.

Long-term care waitlist

Your place and time on the waitlist may change based on a variety of factors; your Care Coordinator at the HCCSS can provide you with information about the options that may best meet your individual needs, as well as approximate times and placements on waitlists. When you apply for long-term care, you are assigned a priority category. The priority category of each person on the wait list also affects wait times. 

You may chose up to five homes. People may also be interested in more than one type of bed or accommodation (i.e., basic, semi-private and/or private) in any given home. This means that one person may be represented on multiple wait lists, each with different timelines.

Click here to view the HCCSS waitlist.


Contact the HCCSS at 310-2222 (no area code required) or email them at

Looking for more information? 

Eligibility and Admission for long-term care 

Find a long-term care home 

Long-term care waitlist 

Selecting a home 

Contact us