In response to COVID-19, we have made a few changes to how we operate. Rest assured, we are committed to providing our patients and staff with a safe environment while at Kensington. Please see below some of the other changes to our policies at Kensington that are being taken to keep everyone safe.
You must wear a mask
Everyone in the building, including patients, must wear masks at all times. We ask that you put on your mask before entering the building. Cloth and home-made masks are acceptable. Failure to comply will result in appointment cancellation.
Appointment arrival
Please arrive no more than 15 minutes before your appointment in order to be screened in the lobby. There will also be a longer than usual waiting time to use the elevators as only three people are allowed to use them at any given time.
Please note, if you arrive more than 15 minutes prior to your appointments, you will be asked to return to your car until 15 minutes before your appointment. Patients will not be seen earlier than their appointment time. There is no lobby seating at 340 College St. and patients are not permitted to wait outside of clinic doors.
Procedure time
All procedure times have increased in order to support physical distancing, enhanced cleaning and PPE changes.
Bringing someone to your appointment
If you arrive with friends or family, they will not be able to accompany you upstairs to your appointment.
Exceptions will be made for the following circumstances:
- If the patient is under 16 years of age
- If the patient has a cognitive impairment
- If the patient has translation needs
- If the patient has mobility issues
Friends or family accompanying the patient must past screening and is allowed to remain in the clinic, but must remain in the change room until the patient’s procedure is finished. If they leave, they cannot return.
Payments
Credit and debit payments are the only method of payment in order to minimize contact.
Contact us
If you have any questions or concerns, please contact us at 416-962-3202.