Quality care

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Quality care

Dedicated to quality improvement 

At Kensington Gardens we are committed to providing the best quality care possible to the people who live here, and that includes a dedication to quality improvement. Kensington Gardens is a CARF-accredited organization (Commission on Accreditation of Rehabilitation Facilities), which means we have demonstrated that we follow a series of rigorous and internationally recognized CARF quality standards.

Learn more about CARF accreditation

Resident and Family Satisfaction Survey

We recently participated in the Alliance Group Satisfaction Survey Initiative, offering residents and families an opportunity to complete a survey based on their experiences living and/or having a loved one living at Kensington Gardens.

Based on feedback from the survey, we are focusing on the following quality initiatives:

  • Improving the dining room experience
  • Improving the turnaround time for residents’ personal laundry
  • Improving awareness of the complaint process

By focusing on these quality improvement initiatives we hope to increase overall resident satisfaction from the current 83% to 90%.

Find out more about quality care at Kensington