Kensington Gardens
Address
25 Brunswick Avenue, Toronto, ON. M5S 2L9 (South Building)
45 Brunswick Avenue, Toronto, ON. M5S 3M3 (North Building)
Phone
Visiting hours
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Health
Address
25 Brunswick Avenue, Toronto, ON. M5S 2L9
Phone
Hours
9 a.m. to 5 p.m.
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Screening Clinic
If you’re experiencing post-procedure complications please go to the nearest hospital emergency department.
Call the Kensington Screening Clinic office during business hours, or call your doctor’s office.
Address
Suite 601, 340 College Street, Toronto, ON, M5T 3A9
Phone
Kensington Infusion & Inflammatory Bowel Disease Nurse:
Phone: 416-928-9511 x 3308
Fax number: 416-645-5277
Hours
7 a.m. to 5 p.m.
Appointment changes made through the website will not be recognized.
If your appointment was scheduled through a specialist’s office please contact the doctor’s office directly to cancel or reschedule your appointment.
If you scheduled your appointment through the Kensington Screening Clinic, please call us at 416-928-9511.
Infusion / Injection training
Please note: Infusion / Injection training appointments are scheduled through the Patient Support Coordinator. Please email us using the form to the right.
Cancellation fees:
Appointment changes made through the website will not be recognized.
Cancellation fees: Please note that there are appointment cancellation fees for colonoscopy and gastroscopy procedures: You are required to contact us by phone 416-928-9511, ext. 4 or email (endoscopy@kensingtonhealth.org to cancel you appointment). To reschedule you will be required to contact the office by phone.
Cancellation fees:
- Less than 8 days’ notice / no notice - $250
- Cancellation and Rebooking Fee - $50
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Hospice
Address
38 Major Street, Toronto, Ontario, M5S 2L1
Phone
Visiting Hours
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Eye Surgery - Kensington Eye Institute
Address
340 College Street, Suite 600, Toronto, ON, M5T 3A9
Phone
Hours
Please note: For eye surgery appointment changes or cancellations, please contact your surgeon’s office directly. Click here for list of our surgeons and their contact information.
Please note that all of the follow-up eye appointments or tests will take place at your surgeon’s office.
For eye appointments and tests please call the Kensington Vision and Research Centre at 416-928-1335.
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Eye Clinic - Kensington Vision and Research Centre
Please contact your surgeon, and make sure to specifically request the eye-resident on call when you reach the hospital.
- If you’re a patient of Dr. El Defrawy, Dr. Calafati , Dr. Yan, Dr. Schlenker, Dr. Rai, Dr. Lam, Dr. Kaplan, Dr. Rootman, Dr. Chan or Dr. Singal, please call the Toronto Western Hospital at 416-340-3155 and ask for the eye-resident on call.
- If you’re a patient of Dr. Muni, please call the St. Michael’s Hospital at 416-864-5431 and ask for the eye resident on call.
- If you’re a patient of Dr. Kertes or Dr. Kohly please call Sunnybrook Hospital at 416-480-4244 and ask for the eye resident on call.
Address
340 College Street, Toronto, ON, M5T 3A9
Kensington Vision and Research Centre now has two locations at 340 College St. Search below to find your doctor.
Dr.Amandeep Rai
Dr. Stephanie Low
Dr. Jonathan Micieli
Dr. Cindy Lam
Dr. Sherif El-Defrawy
Dr. Matthew Schlenker
Dr. Peng Yan
Dr. Jennifer Calafati
Dr. Panos Christakis
Dr. Hamreet Gill
Dr. John Gorfinkel
Dr. Stephanie Low
Dr. Peter Kertes
Dr. Radha Kohly
Dr. Rajeev Muni
Dr. Clara Chan
Dr. Neera Singal
Dr. David Rootman
Dr. Alex Kaplan
Phone
Please note: all of the eye surgeries at the Kensington Eye Institute are located on the sixth floor, suite 600. For eye surgery appointment changes or cancellations, please contact your surgeon’s office directly. Find your surgeon.
Hours
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
The Eye Bank of Canada (Ontario Division)
Address
(Head office) B100, 340 College Street, Toronto, ON, M5T 3A9
Please note: We are located in the basement.
Phone
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Diagnostic Imaging Centre
Download Referral Form
Address
340 College Street, Suite 410, Toronto, ON, M5T 3A9
Phone
Fax :416-962-9653
Hours
8:00 a.m. – 4:30 p.m.
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Community Care - Second Mile Club
Address
Head office:
25 Brunswick Avenue, Toronto, ON, M5S 2L9
Seniors Active Living Centres:
25 Brunswick Avenue, Toronto, ON, M5S 2L9,
174 Orchard View Blvd. Toronto, ON, M4R 1C3
Community Day Hospice Program:
45 Brunswick Avenue, Toronto, ON, M5S 3M3
Caregiver Support Program:
25 Brunswick Avenue, Toronto, ON, M5S 2L9
One day sites (Wednesday)
953 Gerrard Street East, Toronto, ON M4M 1Z1
432 Runnymede Road, Toronto, M6S 2Y8
Phone
Hours
For contact information for all recreation centre locations, click here.
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Health Foundation
Address:
340 College Street, Suite 250, Toronto, ON, M5T 3A9
Phone
Hours
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
Kensington Research Institute
Address
340 College Street, Suite 350, Toronto, ON, M5T 3A9
Phone
Fax
Hours
8 a.m. to 4 p.m.
Parking
Free 1-hour parking is available on Brunswick Ave. and Major St.
Paid parking is available through IMPARK on 340 College St., accessed via Brunswick Ave. Click to view daily parking rates.
Parking revenues at Kensington are used to fund patient and resident care, along with programs, clinical services and equipment purchases.
More questions?
Please fill out this form and we will get back to you in 1-2 business days.
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Quality care
Quality Improvement Plan Interim Report 2023-24
Overview
For over twenty years, we've taken pride in offering residents a long-term care home where they feel comfortable, and where they are part of a vibrant and inclusive community. Regular assessments and planning activities are vital to ensuring that we continuously provide the best quality healthcare and social services, which meet the diverse needs and expectations of our residents and their caregivers.
Our Quality Improvement Plan (QIP) is one of the tools we use to track our performance related to achieving our quality improvement goals. This plan represents our ongoing commitment to achieving system-wide quality of care, quality of life, and safety best practices, which all work together to ensure we provide the best possible resident experiences and outcomes.
Each year, as part of our responsibilities under the Fixing Long Term Care Act, 2021 (FLTCA), we publicly post our Quality Improvement Plan and submit it to the provincial government, so they can track performance across Ontario’s healthcare system. We believe it is important for the community we serve to see how our excellent care and services are meeting their needs.
- Designated Quality Lead: Darla Matheson, Director, Quality and Risk
- Quality Improvement Interim Report 2023-24
- Workplan QIP 2023-2024
Handling Feedback and Complaints
Residents and caregivers have the right to respectfully voice concerns, complaints and give compliments. This feedback helps us continuously improve and meet resident needs and expectations.
All verbal and written complaints are acknowledged, investigated, documented, and reported in a transparent way, to ensure there is no fear of reprisal.
If a resident or caregiver requires an accommodation to access the home’s complaint procedures, they may contact the Team Leader (Registered Nurse or Registered Practical Nurse in the Resident Home Area), who will be able to assist with their needs.
Procedures
If you have compliments or general feedback to share, please speak to Reception.
We understand that, on occasion, you may have a concern about your or your loved one’s experience or care. Please follow this process to voice a concern.
- Speak with the nurse in your or your loved one’s home area to share your question or concern; there is a nurse present on every shift.
- If your question or concern is not addressed by the nurse, contact the Associate Director of Care responsible for your loved one’s home area.
- You can expect your concern to be acknowledged within one business day. You may be asked additional questions so we have the necessary information to resolve your concern.
- If after 3 to 5 business days, your concern is not addressed or you have not received an update, contact the Director of Care.
- The Director of Care will acknowledge receipt of your concern within one business day.
- If your concern is not resolved and/or addressed within 3 to 5 business days, raise your concern with the Vice-President, Long Term Care, Community and Hospice.
- The Vice-President will acknowledge receipt of your concern within one business day and may require 3-5 business days to address your concern and/or provide an update.
If you prefer to submit your concern in writing, please fill out a complaint form and submit it to Reception. They will forward it to the Director of Care. For security reasons, we are unable to respond to concerns sent via e-mail if they contain personal information.
Thank you for your feedback - it is very important to us.
At any point in time, you may also raise your concern with the Ministry of Long-Term Care or the Patient Ombudsman.
Monday to Friday from 9 a.m. to 4 p.m.
Toronto: 416-597-0339. Toll free: 1-888-321-0339; TTY: 416-597-5371; Fax: 416-597-5372
Mailing address: Box 130, 77 Wellesley St. W., Toronto, ON M7A 1N3
Office address: 393 University Ave., Suite 1801, Toronto, ON M5G 1E6
7 days a week, 8:30 a.m. to 7 p.m.
Telephone: 1-866-434-0144
Improving Quality Through Accreditation
At Kensington Gardens we are committed to providing the best quality care possible to the people who live here, and that includes a dedication to quality improvement. Kensington Gardens is a CARF-accredited organization (Commission on Accreditation of Rehabilitation Facilities), which means we have demonstrated that we follow a series of rigorous and internationally recognized CARF quality standards.
Learn more about CARF accreditation.
Resident and Family Experience Survey
We recently participated in the Alliance Group Experience Survey Initiative, offering residents and families an opportunity to complete a survey based on their experiences living and/or having a loved one living at Kensington Gardens.
Based on feedback from the survey, we are focusing on the following quality initiatives:
To improve how residents feel they are listened to by staff.
To improve the recreational activities offered to residents at the home.
To improve the quality of food and dining room experience.
To continue to improve the temperatures in resident rooms.
Based on our latest survey results, we are proud the share that 96% of residents reported good or better satisfaction, and 99% of resident family members reported the same. We are committed to maintaining and improving these positive results through the quality initiatives listed above.