We are a non-profit screening clinic, providing endoscopy
and colonoscopy screening procedures.
We are dedicated to improving access for patients requiring screening services.
We are a non-profit 10-bed residential hospice,
providing 24-hour comfort and care to adults
with life-limiting illness, and their families.
We are a non-profit ambulatory vision care centre,
providing surgical procedures, clinical vision care,
education and research. We are affiliated
with University of Toronto’s Department of Ophthalmology and Vision Sciences.
We are a non-profit Eye Bank. We collect,
process and distribute donated human eyes
and tissue for sight-saving transplants.
We are a non-profit community care program,
providing on-sight and in-home services
for older adults and adults living with disabilities.
Our goal is to enhance social, intellectual and physical well-being.
We are a non-profit long-term care home with 350 residents.
We are a place where residents feel comfortable,
independent and part of our community.
The Behavioural Support Outreach Team at Kensington Health is led by Sasha Johnston, an RPN, and Olivia Boukydis.
When the music starts, Renee's eyes light up, and a smile breaks over her face. She settles back into her chair. Olivia, the Behaviour Support Social Worker, sits behind her.
It's 7 p.m. on a Wednesday evening. Renee has been having difficulty with accepting care at night, related to loss of independence, and the progression of her dementia. After speaking to Renee's family, Olivia has spent every evening of the past week observing Renee's routine and has come up with a non-pharmacological intervention that she believes will help.
The nurse arrives. Having made the initial referral to the Behavioural Support team, she is hopeful that the work that they have put in will show results. With the music continuing to play, she offers Renee her medication, and she takes it without protest.
Olivia and the nurse slip out of the room, and quietly celebrate in the hallway. "It's the first step to making her experience better," says Olivia.
Together, Sasha and Oliva work with family members, community supports, and staff in caring for seniors with behavioural challenges. The goal is to collaboratively implement behavioural support with all disciplines, and create better outcomes for residents in the home.
The Behavioural Support Outreach program was rolled out in selected homes across the province, however, Kensington Health has a unique model, and the only one of it's kind in Ontario; the blending of nursing and social work lenses. Sasha is able to review each case from a nursing standpoint, and Olivia is able to review it from a psychosocial one, giving a complete and holistic approach, enhancing client centered care.
"We have to know every detail in order to provide the best way forward."
In the eight months the program has been active, the results have been positive. There has been increased staff capacity in terms of behaviour strategies and management, better communication with and optimization of external resources (such as the Community Behavioural Support Outreach Team and the Geriatric Mental Health Outreach Team), as well as increased involvement of families in behavioural care.
The team is also responsible for visiting community clients who have made applications to the home. Their visits serve two purposes: They give the admission committee a better picture of how best to care for a potential resident, and they also provide a continuity of care from community to long term care admission.
"It's incredibly rewarding," says Sasha. "You see tangible results, and when a client that we've visited is admitted, we are aware of what the challenges are and how to overcome them, which makes their journey a happier one."
The team is excited for the new year to begin, and they have a big goal for 2018. "We want to help as many people as we can," says Olivia. "Don't hesitate to reach out to us if you need help. We're here."
Could you or your loved one benefit from Behaviour Support? Visit the Contact Us page.